1. Overview & Scope
Welcome to Rutvix AI ("we", "our", "us", or "the Platform"). Rutvix AI operates a cutting-edge technological ecosystem encompassing custom enterprise software engineering, business process automation, digital marketplace software products, and a suite of high-performance, browser-accessible developer & media tools.
This Privacy Policy sets forth our principles and practices concerning the collection, storage, processing, transfer, and protection of personal data and digital files obtained through your use of our website (rutvix.com) and all related sub-domains, APIs, and online utilities.
2. Information We Collect
We may collect information under the following categories:
A. Information You Voluntarily Provide
- Consultation & Contact Forms: Full name, professional email address, phone/WhatsApp number, organization name, project scope, budget range, and any architectural requirements submitted via our consultation portal.
- Digital Product Orders: Billing name, email address, transaction reference IDs (such as UPI reference / UTR numbers), and customer support correspondence.
- Direct Communications: Any feedback, technical inquiries, or feature requests sent to our engineering team.
B. Automatically Collected Technical Metadata
- System & Network Diagnostics: Anonymized IP addresses, browser classification, operating system version, screen resolution, referrers, request timestamps, and performance latency indicators.
- Security Audit Trails: Rate-limiting headers, CSRF validation tokens, and firewall security logs collected to prevent distributed denial of service (DDoS) and bot exploit attempts.
3. AI Tools & Zero File Retention Guarantee
Our online utility suite (including PDF Compressor, PDF Merger, Image Converter, Text Extractor, JSON Formatter, and Hash Generator) processes user files with strict operational hygiene:
Zero File Retention Architecture
Files uploaded for conversion or optimization are held exclusively in ephemeral scratch memory. Once your download is generated or triggered, the output and source files are permanently deleted from our servers. We never store, index, inspect, sell, or use your uploaded documents or image contents to train artificial intelligence models.
- Ephemeral Storage: Uploaded files are written with cryptographically random tokens to isolated temporary memory directories.
- Immediate Download Purge: When you download your processed file, an automatic unlink operation executes immediately.
- Automated 60-Minute Sweeper: Any unattended temporary file that is not downloaded is permanently purged within 60 minutes.
4. How We Use Your Information
We process collected data exclusively for explicit, legitimate business purposes:
| Data Category | Operational Purpose | Legal Basis |
|---|---|---|
| Contact & Consultation Inquiries | Evaluating project requirements, preparing technical proposals, and scheduling developer consultations. | Legitimate Interest & User Consent |
| Payment & Order Data | Verifying digital marketplace transactions, delivering software archives, and issuing payment receipts. | Contractual Performance |
| Ephemeral Uploaded Files | Executing pure mathematical transformations (PDF merging, image compression, text hashing). | Direct Service Fulfillment |
| Security Logs & IP Headers | Detecting unauthorized intrusions, automated scrapers, rate-limit abuses, and malicious payloads. | Legal Compliance & Platform Security |
5. Data Sharing & Third-Party Disclosures
Rutvix AI does not sell, rent, monetize, or trade your personal information. We only share information with trusted third-party service providers bound by strict confidentiality and data protection agreements:
- Infrastructure & Hosting: Enterprise cloud server hosting providers with ISO 27001 and SOC 2 certifications.
- Transactional Communications: SMTP delivery services (e.g. Gmail/Google Workspace SMTP) utilized exclusively for routing confirmation emails and customer support replies.
- Legal & Regulatory Authorities: We may disclose information only when strictly mandated by court order, subpoena, or enforceable governmental demand under applicable Indian law.
6. Data Security & Engineering Controls
We implement defense-in-depth engineering practices to protect your data against unauthorized access, alteration, destruction, or disclosure:
- End-to-End Transport Encryption: All data transmitted between your browser and our servers is secured using modern TLS 1.3 encryption with 256-bit certificates.
- Input Sanitization & Parameterized Queries: All database interactions utilize prepared statements (PDO) and strict type casting to eliminate SQL injection vectors.
- Cross-Site Scripting (XSS) & CSRF Defense: Form submissions require unique cryptographically verified session tokens.
- Isolated Scratch Directories: Temporary tool processing directories are inaccessible from public web indexing and protected by server-level rewrite constraints.
7. Cookies & Tracking Technologies
Rutvix AI uses cookies to maintain secure sessions, remember theme preferences, and analyze aggregated platform performance. For complete visibility into the cookies we employ and to configure your permissions at any time, please visit our Cookie Preferences Center.
8. Your Privacy Rights
In accordance with the Digital Personal Data Protection Act, 2023 (India) and international data protection standards (GDPR), you possess the following rights regarding your personal information:
- Right of Access & Portability: You may request a copy of the personal information we maintain regarding your account or inquiries.
- Right to Rectification: You may request correction of inaccurate, outdated, or incomplete data.
- Right to Erasure ("Right to Be Forgotten"): You may request permanent deletion of your consultation inquiries or contact records, subject to statutory record-keeping requirements.
- Right to Withdraw Consent: You may revoke consent for communications or non-essential cookies at any time without affecting prior lawful processing.
To exercise any of these rights, please email our engineering and compliance desk at hello@rutvix.com. We respond to verified data requests within 7 business days.
9. Data Retention Policy
We retain personal information only for the duration necessary to satisfy the purposes outlined in this policy:
- Consultation Inquiries: Retained for up to 12 months following conclusion of the project discussion.
- Financial Transaction Records: Retained for 7 years in compliance with statutory Indian accounting and tax regulations.
- AI Tool Files: Retained for 0 to 60 minutes maximum, deleted immediately upon download.
10. Contact & Grievance Redressal
If you have questions, feedback, or grievances regarding this Privacy Policy or our data protection measures, please reach out directly: